Shipping Policy

Outbound Shipping

Completed dental restorations are shipped via FedEx or UPS to the practice address on file. Standard shipping is included in all orders. Priority overnight shipping is available upon request and may be subject to an additional charge. We ship Monday through Friday. Orders completed and ready by 3:00 PM Pacific will ship same day where possible.

Local Pickup

Local pickup is available at our facility at 35 148th Ave SE Suite 10, Bellevue, WA 98007 by appointment. Contact us at (425) 736-9381 or hello@integra.dental to arrange pickup.

Inbound Case Submission

Digital cases should be submitted electronically through an agreed scanner connection or file-transfer method described on our Send a Case page. Physical impressions, models, or components should be shipped to our facility address. We recommend using a trackable shipping method with adequate packaging for physical case materials. We are not responsible for cases damaged or lost in transit to our facility.

Turnaround Time

Standard crowns, implant crowns, and 3-unit bridges typically require five business days of production after complete records are accepted. Full arches and additional clinical stages are scheduled individually. Transit time is additional. The confirmed case schedule takes precedence over general estimates. Rush cases may be available upon request. Contact us to confirm availability and timeline.

Damaged or Lost Shipments

Inspect shipments when received. For the category-specific remedy, see the Refund and Returns Policy. If a shipment from Integra Dental arrives damaged, contact us within two (2) business days of receipt at hello@integra.dental or (425) 736-9381. Photograph the packaging and damaged items before discarding. We will work with the carrier to file a claim and arrange remakes as appropriate.

Questions

hello@integra.dental  ·  (425) 736-9381
35 148th Ave SE Suite 10, Bellevue, WA 98007